Uni IT Essentials for Staff

Learning Objectives

By the end of this workshop staff will:

Printing Module

What will you find here?

Dealing with Student queries:

Topping up

Funds allocation

Credits and Refunds

Wireless printing

How to Scan

Tech Support:

Paper jams

Toner replacement

Paper restock

Topping Up

Where can you top up?

Students can top up money to their CAPS (Copy and Print Service) balance at:

What is an autoloader?

Autoloader can take coins and notes to add money to copy and print balance

What is an ePOS Station?

ePOS stations can take eftpos and credit card to add money to copy and print balance

Please note: the student must have their ID card in order to top up. No ID card, no top up.

Students cannot top up without a University ID card.

Students cannot top up without a University ID card.

Click to download the file

Credits and Refunds

Overview

Students may request your help with printing credits or printing refunds. There are different reasons for giving a credit or a refund.

Credit

If a student comes to the helpdesk and reports that their document was not printed, partially printed, or had ink marks then you need to:

1) Check the printer for paper jam, toner replacement or paper restock. If it is one of these issues then you will be able to fix it and the printer may continue printing. If the issue persists and the printer does not continue printing then,

2) Explain the student about filling out a credit form and,

3) Direct the student to fill out the form.

Please note: If there is some other maintenance issue then you will have to put an Out Of Order sign on the printer and log a job. You will also direct the student to fill out the credit form.

Refund

A print refund is given to a student who is graduating from the university and wishes to get their remaining cash balance refunded to them.

1) Ask if they are graduating and,

2) Direct them to fill out the form.

Please note: Only funds that the graduating student has added to their printing account are ever refunded.  Departmental print allocations are non-refundable and have an expiry date

What is the difference between Print Credit and Refunds?

Credit:

  • Printing credits are given when a student has tried to print a document out and either part or all of the document failed to print despite their account being charged. Printing credits are additional credit that is added to the student's printing account.
  • The credit goes to the student's CAPS (Copy and Printing Service) account.

Refund:

  • A print refund is given to a student who is graduating from the university and wishes to get their remaining cash balance refunded to them.
  • The money goes to the student's bank account.

What is the difference between genuine and non-genuine credit request?

A genuine request is one where the copier or printer is at fault and not the student, e.g.,

  • black lines or marks on the pages;
  • printout is crumpled;
  • partial document is printed out;
  • no document is printed

A non-genuine refund request is one where the student is at fault and not the copier or printer.  Most frequent student errors fall into the following categories.  Check to see the student is not making the following mistakes:

  • When you print anything from Canvas, it has to be downloaded first and then printed.
  • When printing a pdf document the print command should be chosen from within the pdf document, not from the file print option at the top of the screen.
  • If the student is printing from their laptops check to see they have downloaded the latest software.  If they have the older version it does not print out from some copiers and also characters are missing from the printout.
  • If the document is very big, or there are too many slides on one page it takes longer to print.
  • If there is an earlier print job error and the student has logged into that machine.
  • If colour copying, the colour option should be selected for all documents to be printed.

Where are the credit and refund forms?

Click on the following links to access the relevant forms:

Printing Credit Form

Printing Refund Form

Below are the steps to follow for filling out either form.

First, enter the University email address for whom the credit / refund is for:

Then, if you have already ascertained that the request is genuine, close the pop up by pressing continue.

Finally, fill out the starred fields in the form and include any additional information in the comments section. Submit the request by pressing continue.

What happens after the credit/refund form is submitted?

Once the credit or refund form is submitted, it will be automatically be sent to the SSC (Staff Service Center), who will verify that the correct information has been added and escalate the ticket to Level 2 Service Operations.

For credit request:

Level 2 will investigate to verify whether the request for a credit is authentic and will provide the credit.

For refund request:

If the request is for a graduating student print refund, ITS L2 Service Operations will send the request to ITS/Central Finance who will issue the refund to the student’s bank account.  Please NOTE: Only New Zealand bank accounts can be used to accept a print refund. No international bank accounts can be used.

Please do not give students a specific time frame for how long the refund or credit will take as the time it takes can range from next day to several weeks and is processed by multiple departments.

Take this Quiz!

1. A Student comes to the helpdesk and reports that the printer took the money but did not print out anything. What do you do?

2. A student comes to the helpdesk and reports that their printouts have lines/ink marks on them. What do you do?

3. A student comes to the helpdesk and reports that only part of their document was printed but they were charged for the full document. What do you do?

4. A student comes to the helpdesk and reports that they printed a document but only blank pages came out and were charged for the printing job. What do you do?

5. "I have graduated and would like to get a refund for my printing balance". What do you do?

6. Can the student provide their International bank account details to get refunded for printing funds?

How to scan?

Scanning using an MFD

  1. Swipe your ID card through the card reader. Alternatively, tap the [LOGIN] icon and manually enter your username and password using the touch-screen.
  2. Press the [SCANNER] button located to the left of the touch screen.
  3. On the touch screen, tap the [MANUAL ENTRY] icon and manually enter your username (staff need to enter their full staff email address). Note: You can only send files to your student email address or University of Auckland staff email address and NOT Gmail, Hotmail, Yahoo etc.
  4. Tap the [SCAN SETTINGS] icon to select desired settings for scanning your document.
  5. Once settings have been chosen, press [OK] and then press [START] to scan your document.
  6. If there is more than one page to be scanned, place the next page on the glass within 60 seconds and press the [START] button. Maximum file size per document is10MB.
  7. When you have finished scanning, press the [#] button.
  8. Check the [SCANNED FILES STATUS] icon to see that the document was successfully sent. If the status message is [COMPLETED] , the scanned document was successfully sent.
  9. To log out , press the [OTHER FUNCTION] button located to the left of the touch screen.
  10. On the touch screen, tap the [LOGOUT] icon.

To retrieve your scanned document, you will have to log in to your student email or University of Auckland staff email account. Your document will be sent to you in PDF format as a link to download.

Note : You can only download or view your document ONCE . Please ensure that you download and SAVE your document correctly.

Scanning Instructions Video created by the Information Commons Team
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Paper Jams

Clearing a paper jam

When a printer displays that it has a paper jam, the jammed paper needs to be manually removed.

  • Consult the display for which panels need to be opened and which areas within the printer need to be checked.
  • Remove all the paper you can find in the printer that is not in the paper trays.
  • The printer will continue printing, starting from the page where it got jammed.
  • Do not forcefully remove jammed paper, as it may tear. Torn pieces remaining inside the machine will cause further jams and possibly damage the machine.

Please note : Be careful when clearing paper jams because certain parts of the machine can get hot enough to burn.

How to remove paper jams Video created by the Information Commons Team
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Paper restock

When a printer needs its paper trays restocked, it will show as an error.

  1. Align and fluff the paper
  2. Flick through the paper to loosen the sheets
  3. Place the paper into the tray
  4. Do not try to place the entire ream in the tray at once. Patience is the key here.
  5. Do not over-fill. There is an indicator on trays which help make this decision.

How to add paper Video created by the Information Commons Team
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Toner replacement

Changing the Toner

When do you change a toner?

The display panel will have a have a red light and the message “Add toner”

How do you change the toner?

  1. Open the front cover and determine which type of toner needs replacing.
  2. Unbox the replacement toner
  3. Remove the old toner from the machine
  4. Place the replacement toner into the machine
  5. Close the front cover
  6. Put the old toner into a toner recycling box

Please note: It is very important to ensure that the toner bottle type that goes into the machine is the same as the toner bottle that comes out of the machine.

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Funds allocation

Printing using the wireless network


Did you Know?

Students are able to print from their personal devices in addition to the university computers.

How can you print wirelessly?

Printing from personal devices require the installation of a printer driver.

Where are the printer drivers?

Printer drivers and instructions on how to install them can be accessed from the IT Essentials page

Need Help?

If students experience difficulties in printing from their own devices, please refer them to the KEIC Level 2 Helpdesk.

WiFi Connectivity Module

Connecting to the Wireless Network at the University of Auckland

Overview of the Wireless Network at the University

How to setup the Wi-Fi

Followed the above instructions but still can't figure things out?

1- Basic troubleshooting

2- Advanced troubleshooting

Overview

Does the University provide free WiFi?

The University of Auckland wireless network is available in the City, Grafton, Epsom, New Market and Tāmaki campuses. It is also available at several remote sites where students visit to perform their practical work. To use the wireless network you must be within range of a wireless access point (WAP) and have a wireless capable device.

What are the Wireless Networks the University operates?

The University of Auckland maintains two Wireless Networks that are accessible by its students and staff, and a third for international students and scholars visiting from other partner Universities:

UoA-WiFi

UoA-Guest-WiFi

Eduroam

Which wireless network should student and staff use for everyday internet?

It is recommended that students connect to the internet via UoA-WiFi. However, UoA-Guest-WiFi is an open network, and hence easier to connect to. However, it is less secure than UoA-WiFi.

Take a quiz, and test your knowledge?

Test your knowledge of the essential Auckland University settings listed above.

How many wireless networks does the University provide its Staff and Students with?

From the following list, which are the Wireless Networks maintained by the University of Auckland?

Which of the following Network is for visiting Students and Scholars from other partner institutions?

Which of the following is the most recommended wireless network for our Students/Staff to use?

Connecting devices to WiFi

How to set up your WiFi




1 2 3 4

Basic troubleshooting

Before moving on to the advanced troubleshooting, make sure that the following steps have been verified

1. Enable Wi-Fi

Laptops have Wi-Fi built-in, allowing students to connect to the Internet. Ensure that the Wi-Fi is enabled.

Depending on the laptop, Wi-Fi can be enabled using Wi-Fi Button, switch or the Function keys.

2. Verify User's Permissions

Only University Staff members and enrolled students have access to the University Wi-Fi. Ensure that the User is enrolled at the University.

  1. Ask the student to log-in to one of the computers. If they can successfully log-in then proceed to troubleshoot the issue.
  2. If they cannot log-in, refer them to IC Helpdesk.

For a general guideline on when the access to online and electronic resources is activated or revoked please check this link .

3. Verify connected Wi-Fi Network

The recommended Wi-Fi for the University of Auckland students and staff is the UoA-WiFi. Ensure that the user is attempting to connect to the UoA-WiFi.

You can find a complete list of Wi-Fi networks on the University Website .

Advanced troubleshooting

Please note:

To avoid liability/damaging a user's equipment, it is recommended that you advise the user that these steps have been recommended by various web pages and then leave the choice to the user. If they give you permission then go ahead and try these solutions


General

Non-administrator credentials

  • If a user is unable to connect to the UoA-WiFi because the computer asks for administrator privileges, then it means that the User is not the administrator for their device.
  • They need to contact the device administrator to give them access.

Security Certificate

  • If a user is unable to connect to the UoA-WiFi, ensure that they have the security certificate installed.
  • Download this security certificate ( QuoVadis_Root_CA_2.crt )

Windows

The following solutions are tailored for Windows 10 only but can be adapted to other Windows versions.

Problem 1

The UoA-WiFi does not appear in the list of Networks available.

Solution

This issue is related to a problem with the Network Adapters. Update the Network Adapter software.

How to add the Network Adapter :

  1. Go to Device Manager > Network Adapters
  2. If the Network Adapter has a yellow exclamation mark next to it then,
  3. Right click on the adapter > Update adapter software.

Problem 2

Limited Connectivity  means that the Network Adapter is set to turn off to save energy.

Solution

Un-tick the option " Allow the computer to turn off this device to save power "

How to disable the energy save option

  1. Go to Device Manager > Network Adapters
  2. Right click on the adapter > Properties
  3. On General tab click on Change Settings button
  4. Click on Power Management tab
  5. un-tick "Allow the computer to turn off this device to save power" option.

Problem 3

The UoA-Wifi shows that it is connected, but the student is unable to access the internet.

Solution

Ensure that these automatic options are selected:

  • Automatically detect settings in LAN settings
  • Obtain and IP address automatically in TCP/IP settings
  • Obtain a DNS address automatically in DNS settings

LAN settings

  1. Go to Network and Sharing Centre
  2. Click on Internet option
  3. In connections tab, click on LAN settings
  4. Tick "Automatically detect settings"

TCP/IP and DNS settings

  1. Go to Network and Sharing centre
  2. Click on Wireless Network Connection
  3. Click on Properties
  4. Select Internet Protocol Version 4 (TCP/IPv4) and (TCP/IPv6)
  5. Select "Obtain and IP address automatically" and
  6. Select "Obtain DNS address automatically"

Mac

Problem 1

If a user's phone is connected to the Bluetooth and acting as a WiFi hotspot, then their laptop will not connect to the UoA-WiFi.

Solution

To turn off Bluetooth on the phone:

  1. Tap on Settings
  2. Select "General"
  3. Tap on "Bluetooth"
  4. Turn off the Bluetooth

To disable the phone's WiFi hotspot feature

  1. Tap the Settings icon.
  2. Select the Personal Hotspot option
  3. Tap to turn it off.

Problem 2

The UoA-Wifi shows that it is connected, but the student is unable to access the internet.

Solution

The most common solution in fixing Mac WiFi connectivity issues on the UoA-WiFi network is to "refresh" the DNS servers for UoA-WiFi.

  1. Click on the WiFi symbol and click on " Open Network Preferences " OR go to the Apple Menu and select " System Preferences " then choose " Network "
  2. Click the WiFi symbol on the left-hand side (usually selected already)
  3. Make sure that the UoA-Wifi is selected
  4. Click " Advanced " on the bottom right of the window
  5. Click the " DNS " tab and remove all DNS servers;
  6. To remove a DNS server: Select IP address, under DNS Servers and then click either the [-] minus button or hit the delete key. (You do not need to add any DNS servers, as the network will automatically add the default UoA ones (after the next 2 steps))
  7. When finished making changes to the DNS settings, click on the “ OK ” button
  8. Now click on “ Apply ” for the DNS changes to take effect, quit out of System Preferences as usual
  9. Toggle the WiFi on and off

Summary

Move the horizontal scroll bar at the bottom of the page to navigate through the flowchart.

Password Module


Overview

  • The University provides every student with a username and password, which can be reset or changed at any time.
  • Passwords must be kept confidential and must not be shared with anyone else. This includes friends and family.
  • The new password can be from 8 to 50 characters long. It can be a combination of lower case, upper case, numbers or punctuations marks.

Change a password

If a student wants to change an already existing password then,

1. Direct them to the university homepage (www.auckland.ac.nz) > Students > Change my password

2. Under the heading "Change your existing password" click on the link

Reset a password

If a student has forgotten their password or they require a new password then,

1. Direct them to the university homepage (www.auckland.ac.nz) > Students > Change my password

2. Under the heading "Reset your password" click on the link

Help

If a student is unable to change or reset the password online then ask them to,

1) Go to the Student Information Centre (Level 1, Clocktower);

2) Call 0800 61 62 63;

3) If they have an ID Card then the password can be reset at one of the IC Helpdesks.

If a staff member is unable to change or reset the password online then ask them to,

1) Contact Staff Service Center on (09) 923 6000

Summary

Exercise 1: How to Assist Students in Resetting their Password Online

Objective: LLS staff can assist students to navigate from the University homepage to information about changing their passwords.

INSTRUCTIONS: Fill in the blanks by choosing the correct words.

Exercise 2: Changing/Resetting Passwords via Internet Browser

Objective: LLS staff can assist students to search the internet for information on changing and/or resetting their passwords.

INSTRUCTIONS: Drag & drop the words to their correct place to complete the sentences.


Enter password uoa password reset Return
In the address bar, of any browser, type
then,
.

Click on any of the options below and follow the instructions from there.

Congratulations, you can now change and/or reset your password online via an internet browser!

Exercise 3: How to Assist Students & Staff in Changing their Password via Phone

Objective: LLS staff can assist students and other UoA staff who want to reset their passwords via phone call.

INSTRUCTIONS: Fill in the blanks by choosing the correct words.

Laptops Module

Laptops can be borrowed from the IC Helpdesk free of charge. Students must have their University ID card on them to be able to borrow IC laptops


Loan period

  • The issue period for a laptop is 2 hours. One renewal is possible for an additional 2 hours. Students can renew online by logging into their library account .
  • After this period the student must return the laptop to the IC helpdesk. If there is little demand at the time, the student may be reissued the laptop.

Laptop renewal

To renew laptop online

1) Go to http://www.library.auckland.ac.nz/ and click on 'My Library Account' on the top right-hand corner of the page.

2) After logging in check both the laptop and the charger and click on 'Renew Selected' or 'Renew all' if those are the only two items that the student has out on loan.

3) After the renewal check if the 'Due Hour'reflects the new time. If not, the student must immediately bring the laptop and charger to the IC Helpdesk to avoid incurring fines for late return.

Fines

- Fines for late returns will be charged at the rate of $0.20 per minute ($0.10 per minute for the laptop plus $0.10 per minute for the charger)

- Students must not leave the laptop unattended or give it to other students to return. The student will incur $20 fine for unattended IC laptops.

- Students can pay off laptop fines at the IC Helpdesk

Rules

- Students must have their UoA ID cards in order to borrow IC laptops

- The student accepts full liability for loss, theft or repair and component costs of the laptop. The costs will not exceed $2000, being the full replacement cost of a laptop plus any processing costs

- If the laptop is lost or stolen, the student must immediately notify the IC Helpdesk.

- Students cannot use or install licensed, unlicensed, malicious or gaming software.

- Students must not leave the laptop unattended or give it to other students to return. The student will incur $20 fine for unattended IC laptops.

Summary

Quiz

What is the loan period for IC Laptops?

How many renewals are allowed for IC laptops?


Scenario 1 for Borrowing Laptops

Scenario 1 – Borrowing laptops:

“Lisa is an undergraduate student of the Faculty of Education at the Epsom campus.

She visited the general library in the City campus to find a book that she needs to complete her assignment.

After borrowing the book, she walked through all computer labs at the KEIC to find a computer but realised all computers are all fully booked and occupied.

Then she visited the IC help desk at KEIC looking for a laptop to hire to carry on her assignment.

Tim is the Desk Assistant working at the IC helpdesk today”.

Scenario 2 for Conditions of Borrowing Laptops

Scenario 2 – Conditions of Borrowing Laptops:

“Tim is the Desk Assistant working at the IC Helpdesk at the Kate Edger Information Commons (KEIC).

He was issuing out a laptop for a new student, Lisa, who visited the IC helpdesk in the City campus.

Tim realises that Lisa hasn’t borrowed a laptop from the helpdesk before.

Lisa may need to use the laptop for a longer duration.

Therefore, Tim thought of informing Lisa a few important rules & conditions about borrowing a laptop to avoid later disappointments”.

Mobile scanning apps Module

Mobile scanning applications available on smartphones allow users to scan documents easily, often with just one click/swipe on the device.  Two of the most popular and fully featured scanner apps  are:

Please note: The University of Auckland does not promote any particular scanning application and those that are detailed here have been peer reviewed as some of the best and are generally free


Google Drive (Android)

The Google Drive application for Android allows you to scan documents easily. Some key features include:

- Organise snapshots or photos of documents and then convert them to PDF later from another device

- Scans are saved both on your device and in your Google Drive account

- Optical Character Recognition (OCR) of documents and images

CamScanner (Android/iOS/Windows phone)

CamScanner is available for free (and freemium) for Android, iOS, and Windows Phone. CamScanner scans any document to PDF directly and performs OCR (Optical character recognition) to lift out important information.  Some key features include:

  • Multi-page or batch scanning
  • Auto-crop and "enhance" scanned images
  • Ability to annotate scans with notes and highlighting
  • Ability to save documents to cloud storage for access on other devices
  • Scans in colour, grayscale, and black and white
  • Supports different sizes and document types

CamScanner App Tutorial

CamScanner App Tutorial
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Google Drive and CamScanner Functionality Comparison

Mobile Scanning Application

Google Drive

CamScanner

Platform

iOS/Android for mobile scanning and all other major O/S & platforms for application

iOS/Android/Windows Phone

Available on

For iOS on the App Store and for Android on the Google Play Store

For iOS on the App Store and for Android on the Google Play Store

Cost

Free

Free (freemium) otherwise $4.99 USD per month or $49.99 per year for extra options like cloud storage/enterprise collaboration integration

Core functionality

Colour/B&W scanning, OCR, PDF, Google account integration, simplicity as already built into the Google Drive application, auto-syncing to other devices, can take snapshots and convert to PDF from other devices at a later time

Colour/B&W scanning, OCR, Scans to PDF directly, multi-page/batch scanning support, auto-crop and auto-enhance, annotate documents/scans, integrated save to other cloud storage services like DropBox, Box, and Google Drive

Set- up

Uses Google Account

Can create account within the application for cloud storage options

Program updates

Via App Store

Via App Store

Storage capacity

Based on storage limits of Google Account and physical storage on device

Freemium version has 200 MB of cloud storage.  Subscription version has 10 GB. Based on storage limits on device

Sharing Options

Uses Google Account.  Can send via email or other Google application and device.  Contains all sharing/collaboration functionality of the standard Google application

Can share via Box, Dropbox, email, and Google Drive and device. A standard account allows collaboration with up to 10 users.  Subscription account allows collaboration with up to 50 users

Forwarding Student Email Module


How to forward Email

1) Sign into your student email account .

2) Click the gear icon in the upper right-hand corner, and then select Settings:

3) Click the Forwarding and POP/IMAP tab.

Note: The following image includes notes for steps 3-7

4) Click the Add a forwarding address button and enter your new forwarding email address.

5) A verification email will be sent to your forwarding email address, open up the verification email and click the confirmation link.

6) Return to your student email account settings, then click Forwarding and POP/IMAP, select Forward a copy of incoming mail to, select the verified email address.

Note: you may need to reopen your student email for the email verification confirmation to come through.

7) Click Save Changes.

Important notes:

  • Student email forwarding will not work until the forwarding email address is verified.
  • The University cannot set up student email forwarding for the student.
  • The University will continue to use the student’s @aucklanduni.ac.nz email address for all official email communications which will be automatically forwarded to the email address that was entered.

How to choose preferred Email and add personal Email

1) Log into Student Services Online: http://www.studentservices.auckland.ac.nz/en.html

2) Click Update on the top right:

3) Click on the “Email & Phone” tab

4) Click on “Add/update email address”

5) This window will show up:

6) From the window above you are able to change the order of priority for which email address you want The University of Auckland to send official University emails to by clicking the arrows.

7) It is possible to add a personal email address such as the @hotmail.com one above by typing it into the text boxes, this email can receive other email communication outside of official University email such as overdue books, requests for additional admission information etc.

Important notes:

  • The University cannot set up student email forwarding for the student.
  • The University will continue to use the student’s @aucklanduni.ac.nz email address for all official email communications which will be automatically forwarded to the email address that was entered.

There is more information about student email solutions here: http://www.library.auckland.ac.nz/services/it-essentials/email

Forwarding Student Email Tutorial

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Staff Service Centre and Workflow Module


What is SSC?

The Staff Service Centre (SSC) is the central call centre for the University of Auckland Faculty/Staff/PhD students. It is not outsourced and is made up of professional staff employed by the University.  It is a “one-stop shop” for University of Auckland staff to contact and have requests and incidents created to resolve issues they are having at work.

The SSC has a relatively broad scope and connects with many stakeholders across the University; such as ITS and Property Services for example. The eventual goal is for all requests and incidents, whether IT, maintenance, or building related to being centralised and channelled through the SSC as the level 1 support.

If the SSC cannot resolve the issue in the first instance, they will escalate it to the proper team(s) who can.  Many issues can be resolved in the first contact and that is the goal but many are escalated.

Who can use the SSC?

The SSC is primarily used by Faculty, Staff, and PhD students of the University.  PhD students are considered quasi-staff. As a general rule, the SSC is not to be used by undergraduate or post-graduate students as they have other support structures in place.

What is the scope of the SSC?

The ideal goal of the SSC, as previously stated, is to the first “one-stop shop” for requests and incidents for University staff.  The eventual goal is for all requests and incidents, regardless of the type to be directed to the SSC.  These would include IT related requests and incidents as well as building/ maintenance requests and incidents.

How do users contact the SSC?

There are three primary ways to contact the SSC:

  • Via email to staffservice@auckland.ac.nz .  Please use your University email address when sending an email as this will create a ticket in ServiceNow (AskIT) automatically with all the user’s details pre-populated.  For academic and professional Staff, you should have an Auckland.ac.nz Outlook account provided by your Department.  Please use this email address to contact the SSC.
  • Via telephone at 86000 if on-campus or + 64 9 923 6000 if off-campus.

Operating hours for phone calls are Monday-Friday 7:30 A.M. to 6:00 P.M.

The Staff Service Centre’s opening hours are Monday to Friday 7.30am-6pm, however, requests can be submitted online at any time. If the enquiry is urgent please call the Staff Service Centre on EXT 86000.

• Any queries that cannot be answered straight away will be referred to the appropriate service provider and monitored to ensure a timely response and resolution.

• Email enquiries or web requests submitted outside of the opening hours will be handled the next business day.

SSC Interactive Game



Try this interactive game based on the classic Gone Fishin'.  There are thirteen total questions, each one revealing information about what kinds of issues should go to the Staff Service Centre.  This requires Microsoft PowerPoint and is self guided,  Please start the slide show to interact with the game and we hope you enjoy it.

WAH Software Module

Module learning objectives

WAH software overview

WAH software for students

Student WAH software cheat sheet

Software available

Software information

Software purchase/download

Software cost

Software help and support

EndNote

> EndNote

> Installation CDs can be purchased from the Information Commons

> Getting EndNote

$60.00

EndNote Help

Microsoft Student Advantage - Office 365

> Microsoft Student Advantage – Office 365

> Windows download

> Mac download

FREE

Troubleshooting Office 365 install

Microsoft Support

Office 365 Learning Center

Note: The University of Auckland does not provide support for Office 365

NVivo

> QSR Nvivo

> QSR NVivo Licence

FREE

NVivo Support

RefWorks

> About RefWorks

> Accessing RefWorks

FREE

RefWorks Help

SAS

> SAS License

> SAS Download

FREE

SAS Support

SPSS and AMOS

> IBM SPSS Statistics and Amos

> auckland.onthehub.com

$89.00

IMB SPSS Support

Staff Service Centre (x86000)

Minitab Express

> Minitab Express

English ONLY

> auckland.onthehub.com

FREE – 30-day trial

$42.84 (6 months)

$71.41 (12 months)

onthehub

Select Minitab

Minitab 17

> Minitab 17

Multilanguage

> auckland.onthehub.com

$42.84 (6 months)

$71.41 (12 months)

Free (30-day trial

onthehub

Select Minitab

What students see

How to Assist Students with WAH Software via UoA website?

Objective: LLS staff can assist students to navigate from the University homepage to information about work at home software.

How to assist students to find information about Work at Home software for students via the UoA website.

Click on the video below for step-by-step instructions.

Download the mp4 file [3.0 MB]
into Audio / video Show play log

WAH Software for Students - Internet Search

Objective: LLS staff can assist students to search the internet for information about work at home software.

How to assist students to find information about Work at Home software for students via Internet Search.

Click on the video below for step-by-step instructions.

Download the mp4 file [1.7 MB]
into Audio / video Show play log

WAH software for Staff

Staff WAH software cheat sheet

Software available

Software information

Software purchase/download

Software cost

Software help and support

Windows Operating System

> Microsoft Operating System and Office

> auckland.onthehub.com

$14.00

Troubleshooting Office 365 install

Staff Service Centre (x86000)

Microsoft Office

> Microsoft Operating System and Office

> auckland.onthehub.com

$14.00

Staff Service Centre (x86000)

Adobe Creative Cloud

> Adobe Enterprise Site Licence

> auckland.onthehub.com

$14.00

https://edex.adobe.com

Adobe TV

Staff Service Centre (x86000)

IBM SPSS

Statistics & Amos

> IBM SPSS Statistics and Amos

> auckland.onthehub.com

$15.00

IMB SPSS Support

Staff Service Centre (x86000)

SAS

> SAS License and read and follow the instructions

> SAS Download

FREE

SAS Support

Staff Service Centre (x86000)

Endnote

> About EndNote

> EndNote

OR

Installation CDs can be purchased from the Information Commons: Kate Edger, Grafton, Epsom and Tamaki.

FREE

OR

$60.00

EndNote Help

Staff Service Centre (x86000)

OR

ichelpdesk@auckland.ac.nz

Nvivo

> QSR Nvivo

> QSR NVivo Licence

FREE

NVivo Support

Staff Service Centre (x86000)

What Staff see

How to Assist Staff with WAH Software via UoA website?

Objective: LLS staff can assist other university staff to navigate from the University homepage to information about work at home software for staff.

How to assist staff to locate information about Work at Home software for Staff via UoA website?

Click on the video below for step-by-step instructions.

Download the mp4 file [7.8 MB]
into Audio / video Show play log

What will you not find here?

File storage/saving Module

What will you find here?

Review Quiz for File Storage/Saving Module

Instructions: Select the correct answer(s) for each multi-choice question.

Multiple Choice Review Quiz

1. Which of the options below are storage options provided by the University? (Select all that apply)

2. What is the only storage option provided by the University that is still available after you graduate? (Select all that apply)

3. You are wanting to share a large document (>2MB) with several friends, what options does the University provide that will enable this? (Select all that apply)

4. Which of these are possible by authorising Kumo? (Select all that apply)

File storage

H: (echome) drive

The University provides file storage (backed up) which is accessible on all University computers. Off-campus access is also available.

The use of file storage is subject to the terms and conditions as described in relevant IT Policies .

On-campus access

  • To access file storage on a computer on campus:
    • Double-click on the “Student Storage” desktop icon (Libraries) or the”IC Home Drive” desktop icon (Information Commons).
    • For access to file storage in faculty computer labs , students should check with the Lab Supervisor.
  • To save to file storage on a computer in Library or Information Commons, click on file > save as > H: (echome) .
  • To save to file storage on a computer in faculty computer labs , please check with the Lab Supervisor.
  • Some faculty computer labs may provide additional faculty storage; students should check with the Lab Supervisor.

Off-campus access

Google Drive

All enrolled students are provided with a free unlimited Google Drive , which is retained perpetually, ie, even when no longer a student at the University.

The username for a student Google Drive is (username)@aucklanduni.ac.nz.

Web DropOFF Box

The Web DropOff Box allows easy sharing of executables and/or large files which would be difficult to transfer via e-mail.

Kumo

All enrolled students are provided with free unlimited Google Drive storage , retained even when they are no longer at the University. Students can access Google Drive from University computer labs through Kumo (Windows computers only).

Kumo is like a one-stop shop for all your cloud-based storage drives. It allows you to have all your personal and university storage drives at one single place on the University computers. This removes risks associated with using a USB drive to transport your files and allows better use of your University Google Drive.

Kumo is available in most University computer labs and Information Common computers, so when you log into your cloud storage, it is available as a mapped network drive in Windows Explorer.

You need to select and authorise your cloud storage accounts before they will be available in Kumo.

Authorising cloud storage through Kumo

1) To install Kumo at your University computer, go to https://kumo.auckland.ac.nz/ and log in using your University username and password

2) Next, select the drive(s) you wish to sync by clicking on the downward arrow on the right-hand corner and click on “Authorize”.

Once all selected drives have synced, they should appear as separate drives on your computer.