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Paper Jams

 

Clearing a paper jam

When a printer displays that it has a paper jam, the jammed paper needs to be manually removed.

  • Consult the display for which panels need to be opened and which areas within the printer need to be checked.
  • Remove all the paper you can find in the printer that is not in the paper trays.
  • The printer will continue printing, starting from the page where it got jammed.
  • Do not forcefully remove jammed paper, as it may tear. Torn pieces remaining inside the machine will cause further jams and possibly damage the machine. 

Please note: Be careful when clearing paper jams because certain parts of the machine can get hot enough to burn. 

How to remove paper jams Video created by the Information Commons Team

 
    
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