Basic troubleshooting

Laptops have Wi-Fi built-in, allowing students to connect to the Internet. Ensure that the Wi-Fi is enabled.

Depending on the laptop, Wi-Fi can be enabled using Wi-Fi Button, switch or the Function keys. 

Only University Staff members and enrolled students have access to the University Wi-Fi. Ensure that the User is enrolled at the University. 

1. Ask the student to log-in to one of the computers. If they can successfully log-in then proceed to troubleshoot the issue.
2. If they cannot log-in, refer them to IC Helpdesk.

For a general guideline on when the access to online and electronic resources is activated or revoked please check this link.

The recommended Wi-Fi for the University of Auckland students and staff is the UoA-WiFi. Ensure that the user is attempting to connect to the UoA-WiFi. 

You can find a complete list of Wi-Fi networks on the University Website.