The following solutions are tailored for Windows 10 only but can be adapted to other Windows versions.

Problem 1

The UoA-WiFi does not appear in the list of Networks available. 

Solution 

This issue is related to a problem with the Network Adapters. Update the Network Adapter software. 

How to add the Network Adapter:

1. Go to Device Manager > Network Adapters
2. If the Network Adapter has a yellow exclamation mark next to it then,
3. Right click on the adapter > Update adapter software.

Problem 2

Limited Connectivity  means that the Network Adapter is set to turn off to save energy. 

Solution 

Un-tick the option "Allow the computer to turn off this device to save power"

How to disable the energy save option

1. Go to Device Manager > Network Adapters
2. Right click on the adapter > Properties
3. On General tab click on Change Settings button
4. Click on Power Management tab
5. un-tick "Allow the computer to turn off this device to save power" option.

Problem 3

The UoA-Wifi shows that it is connected, but the student is unable to access the internet. 

Solution

Ensure that these automatic options are selected:

• Automatically detect settings in LAN settings
• Obtain and IP address automatically in TCP/IP settings
• Obtain a DNS address automatically in DNS settings

LAN settings

1. Go to Network and Sharing Centre
2. Click on Internet option
3. In connections tab, click on LAN settings
4. Tick "Automatically detect settings"

TCP/IP and DNS settings

1. Go to Network and Sharing centre
2. Click on Wireless Network Connection 
3. Click on Properties
4. Select Internet Protocol Version 4 (TCP/IPv4) and (TCP/IPv6)
5. Select "Obtain and IP address automatically" and
6. Select "Obtain DNS address automatically"

Problem 1

If a user's phone is connected to the Bluetooth and acting as a WiFi hotspot, then their laptop will not connect to the UoA-WiFi.

Solution 

To turn off Bluetooth on the phone:

1. Tap on Settings
2. Select "General"
3. Tap on "Bluetooth"
4. Turn off the Bluetooth

To disable the phone's WiFi hotspot feature

1. Tap the Settings icon.
2. Select the Personal Hotspot option
3. Tap to turn it off.  

Problem 2

The UoA-Wifi shows that it is connected, but the student is unable to access the internet.

Solution

The most common solution in fixing Mac WiFi connectivity issues on the UoA-WiFi network is to "refresh" the DNS servers for UoA-WiFi.

1. Click on the WiFi symbol and click on "Open Network Preferences" OR go to the Apple Menu and select "System Preferences" then choose "Network"
2. Click the WiFi symbol on the left-hand side (usually selected already)
3. Make sure that the UoA-Wifi is selected
4. Click "Advanced" on the bottom right of the window
5. Click the "DNS" tab and remove all DNS servers;
6. To remove a DNS server: Select IP address, under DNS Servers and then click either the [-] minus button or hit the delete key. (You do not need to add any DNS servers, as the network will automatically add the default UoA ones (after the next 2 steps))
7. When finished making changes to the DNS settings, click on the “OK” button
8. Now click on “Apply” for the DNS changes to take effect, quit out of System Preferences as usual
9. Toggle the WiFi on and off