Module learning objectives

LLS staff will:
- Understand the difference between WAH software and software installed on University computers
- Use the “Student WAH software cheat sheet” to:
  - Familiarise themselves with student WAH software
  - Provide students with accurate information regarding student WAH software
- Use “What students see”:
  - Assist students with enquiries when using the student WAH software portal
  - Direct students to IT Essentials to search information about software installed on University computers
- Use the “Staff WAH software cheat sheet” to:
  - Familiarise themselves with staff WAH software
  - Provide staff with accurate information regarding staff WAH software
- Use “What staff see” to:
  - Assist staff with enquiries when using the Staff work at home software portal
  - Direct staff to the Staff Intranet to search information about software installed on University computers
- Encourage students to be self-directed learners by:
  - Navigating through University and vendor websites for help and support
  - Collaborating with colleagues for help and support
  - Use internet searches to find help and training
- Encourage staff to be self-directed learners by:
  - Navigating through University and vendor websites for help and support
  - Collaborating with colleagues for help and support
  - Using the internet searches to find help and training
  - Contact the Staff Service Centre or Faculty/Division IT for help and support
- Provide guidance to students and staff regarding computer/repair for non-University computers/devices

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