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Crisis and issues management


Academic Literature

Benoit, W. L. & Henson, J. R. (2009) ‘President Bush's Image Repair Discourse on Hurricane Katrina'. Public Relations Review, vol. 35, pp. 40-46.

Boin, A., P. T. Hart, A McConnell and T Preston (2010). "Leadership Style, Crisis Response and Blame Management: the case of Hurricane Katrina." Public Administration 88(3): 706-723.

Boin, Arjen (ed.) (2005). The Politics of Crisis Management: Public Leadership Under Pressure. Cambridge: Cambridge University Press.

Boin, Arjen and Paul 't Hart (2003). ‘Public leadership in times of crisis: mission impossible?.’ Public Administration Review. 63(5): 544–53.

Boin, Arjen, Allan McConnell and Paul't Hart (2010) ‘Crisis Leadership' Chapter 27 in ‘Democratic Political Leadership Chapter 13 in Political and civic leadership: a reference handbook edited by R A Couto. Thousand Oaks, CA, Sage pp 229 onwards

Coombs, W. Timothy (2011). ‘Political public relations and crisis communication’. In Jesper Strömbäck and Spiro Kiousis (eds) Political Public Relations: Principles and Applications. New York: Routledge, 213–34.

Foley, Michael (2009). ‘Gordon Brown and the role of compounded crisis in the pathology of leadership decline’. British Politics, 4(4): 498–513.

Garrett, Sam (2009). Campaign Crises: Detours on the Road to Congress. Boulder, CO: Lynne Rienner.

Garrett, R. Sam (2014). ‘Crisis-management, marketing, and money in US campaigns’. In Jennifer Lees-Marshment, Brian Conley and Kenneth Cosgrove (eds) Political Marketing in the US. New York: Routledge.

Goerres, Achim, and Stefanie Walter. (2016). "The Political Consequences of National Crisis Management: Micro-Level Evidence from German Voters during the 2008/09 Global Economic Crisis." German Politics no. 25 (1):131-153.

König, Pascal. (2015). "Unpopular Policies and the Imperative of Justification: Putting the Monti Government’s Reform Communication in a Comparative Perspective." Journal of Comparative Policy Analysis: Research and Practice.

Martinko, M. J., Breaux, D. M., Martinex, A. D., Summers, J. & Harvey, P. (2009) ‘Hurricane Katrina and Attributions of Responsibility'. Organizational Dynamics, vol. 38, pp. 52-63.

McConnell, A. & Stark, A. (2002) ‘Foot-and-Mouth 2001: The Politics of Crisis Management' Parliamentary Affairs, vol. 55, pp. 664-681.

McGuire, David M, James E. A. Cunningham , Kae Reynolds & Gerri Matthews-Smith (2020) Beating the virus: an examination of the crisis communication approach taken by New Zealand Prime Minister Jacinda Ardern during the Covid-19 pandemic, Human Resource Development International, 23:4, 361-379, DOI: 10.1080/13678868.2020.1779543 

Smith, G. (2005) Politically Significant Events and Their Effect on the Image of Political Parties. Journal of Political Marketing, 4, 91-114.

Stephenson, Paul. (2013). "Solidarity as Political Strategy." Public Management Review no. 15 (3):402-415.

 

Special issue

The Canadian Journal of Communication 2020 Special issue Connecting Crisis Communication Theory and Canadian Communication Research, at https://www.cjc-online.ca/index.php/journal.

  • Connecting Crisis Communication Theory and Canadian Communication Research Duncan Koerber
  • Crisis, Communication, and Canadian Analysis and Evaluation of Risk Preparedness and Crisis Communication Efforts of Hospitals in Ontario - Sebastian Dobosz
  • Tweeting Tsunami: Influence and Early Warning in British Columbia - Amanda Oldring, Antonina Milekhina, Alexander Brand
  • The Anatomy of a National Crisis: The Canadian Federal Government’s Response to the 2015 Kurdi Refugee Case - Sara Siddiqi, Duncan Koerber
  • Assessing Crisis Communication Teamwork Performance During a Terrorist Attack: A Pragma-Dialectic Analysis - Serge Banyongen

 

Audio-Visual

NZ PM John Key and handling earthquake

NZ Prime Minister John Key gives his recollection of the events and days following the February 2011 earthquake - discusses crisis management - 'I never ever thought that the first term in govt would be defined by crisis management. It was just part of the job I hadn't actually thought of. Probably a stupid thing in a way, maybe it was because I was quite new to politics and I hadn't been around long enough to realise that in the term of any government there will be certain tragedies that take place and they are really awful. And like everyone you feel a sense of helplessness. There's always a sense of wishing it hadn't happened. We became quite good at dealing with it, but it doesn't make it any easier. So I just never really thought through that element of the job; I'd always thought about the economic reforms or the things that governments do day in day out. I hadn't actually thought about it.'

Campaign crisis management

Looking at Howard Dean campaign gaffe-  C-Span 3:19 http://www.c-span.org/video/?c4507222/campaign-crisis-management

Gordon Brown "Bigotgate" issue in the UK 2010 campaign

Fictional movie US President discussing a potential disaster

http://www.youtube.com/watch?v=FbyOtNzdrq4&feature=related 

A clip showing discussion of how to handle a potential PR disaster for the US president

UK David Cameron advisor

Winnett, Robert (2012) ‘I am surprised every day, says David Cameron's “crisis manager'” The Telegraph http://www.telegraph.co.uk/news/politics/david-cameron/9624653/I-am-surprised-every-day-says-David-Camerons-crisis-manager.html - video interview and article discusses the interview with Cameron’s deputy chief of staff, Oliver Dowden, where he claims he spends most of his time on “day-today crisis management” and that he is “surprised on a day-to-day basis” by the news agenda.

Full video of the interview by WorldDenver Talks: Oliver Dowden, Part 1 full interview https://www.youtube.com/watch?v=K9QAcM9KSoY and https://www.youtube.com/watch?v=r2Obb9KaZy8

Websites

http://www.politicalinsightmagazine.com/?p=918 Crisis Management in Political Insight by Peter Riddell

http://www.civildefence.govt.nz/memwebsite.nsf/wpg_url/about-the-ministry-what-we-do-national-crisis-management-centre?opendocument a NZ Government website that looks at crisis management

http://www.emc.com/collateral/industry-overview/crisis-management.pdf - A useful overview for crisis management in governments

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